Penn Medicine is providing – and will continue to provide – exceptional care to all of our patients. In addition to caring for patients with COVID-19, we’re treating all patients with emergency or life-threatening conditions and providing care, including surgery, when medically necessary.
In an effort to protect you and our staff, we will take a phased approach that concentrates first on providing in-person care and surgeries, when medically necessary. We may continue to postpone some appointments and procedures when appropriate, in an effort to reduce the volume of patients in our facilities. Please note that since Pennsylvania and New Jersey are operating under different directives from their state governments, the facilities may be operating differently.
We will continue to provide updates as we amend our guidelines to allow for additional treatments for more routine conditions. In the meantime, we encourage you to reach out to your healthcare provider to determine your best options, including telemedicine visits, which allow you to receive care with your phone or computer from the comfort and safety of your home.
Surgeries and Procedures
Our COVID-19 patient volume has stabilized to the point where we are confident we can safely care for all patients — those with COVID-19 and patients needing other types of medical care. We are taking a phased approach that will focus on scheduling medically necessary visits and procedures, including surgeries that Penn Medicine physicians have deemed critical for your health and well-being.
Our care environments and operating rooms are safe. We have taken extra precautions, including:
- Rigorously cleaning and disinfecting several times per day, in accordance with infection control guidelines
- Requiring masks or face coverings for all staff, patients and visitors
- Maximizing physical distancing in waiting rooms and patient care areas
- Initiating new processes such as contact-less check-in and check-out
If you need to schedule or reschedule a surgery or procedure, please contact your provider or call 800-789-7366.
For many patients, a phone or video visit is still the most appropriate way to see your Penn Medicine physician. We are offering virtual visits for a variety of services, certain new patient appointments and follow-up care.
If you would like to schedule a telemedicine appointment and are a current Penn Medicine patient, please reach out to your care team. If you are a NEW patient, please call 215-316-5145.
The Laboratory Patient Service Centers are prioritizing orders for patients who require urgent laboratory testing. If you have routine or non-urgent lab testing orders from your provider that can be delayed safely, we ask that you postpone those orders so our lab professionals can focus on urgent testing. If you aren’t sure how long you can safely delay, please speak with your provider.
If you require urgent testing, please follow our updated guidelines for Outpatient Labs.
Updated hours and closures are also available for Chester County Hospital, Lancaster General Health and Princeton Heath lab locations.
To limit COVID-19 exposure, valet service is currently closed at all Penn Medicine locations. Garage and outdoor parking, drop-offs, shuttle service and patient escorts are still available.
Questions About an Appointment or Procedure?
To receive more information about your specific care or if you need to postpone your appointment due to fever or other concerns, please contact your doctor's office or 800-789-7366.
We apologize for the inconvenience these changes pose to you and your family, and we appreciate your understanding.